Terms of Service

When you create account or use Spilix, you don agree to the terms for down. Abeg read am well.

1. Agreement and Electronic Acceptance

This Terms of Service ("Terms") na binding agreement between you (the "Artist" or "Label", as e apply) and HYPERPULSE GROUP LTD, a private limited company wey dem register for England and Wales (company number 17573941) and wey dey run the Spilix service ("Spilix", "we"). Together with the Privacy Policy, the Cookie Policy and the Refund Policy, dem dey govern how you dey use Spilix.

You dey accept this Terms when you tick the acceptance box come create Spilix account, or, for a later version of the Terms, when you accept that version for your dashboard (see Section 15). That action na your electronic signature. You agree say agreement wey dem form this way — as electronic data message — valid, binding and enforceable to the same level as contract wey person sign by hand, according to the laws of England and Wales, including the Electronic Communications Act 2000, and say neither party fit challenge im validity just because dem conclude am electronically.

When you accept, Spilix go automatically generate Distribution Services Agreement document (the "Agreement Record") wey reproduce the version of this Terms wey you accept, together with your account details, the acceptance timestamp, the IP address and device wey you use, and cryptographic fingerprint (hash) of the Terms text. Spilix dey keep the Agreement Record for file and go give you copy if you request am. Spilix fit later put im digital signature or seal for the Agreement Record for record-keeping and regulatory purpose; the agreement dey take effect the moment wey you accept am, and whether Spilix signature dey or dem apply am later no dey affect im validity.

If you accept on behalf of company, label or any other legal entity, you dey represent say dem authorise you to bind that entity, and "you" go then refer to that entity. You also agree say the Spilix system log and the Agreement Record fit serve as evidence of the agreement and im terms.

If you no agree to any part of this Terms, you must not create account or use the service.

2. Account Registration

You must be at least 18 years old to register and use Spilix. When you create account, you dey confirm say you don reach 18 at least. Spilix fit ask for proof of age and identity where e need am, and fit close the account under Section 11 if e find say a user never reach age.

You agree say the registration information (email, name, country) correct, complete, and up-to-date. Na you responsible to keep your password secure and for all the activity for your account.

Each person fit keep only one Artist account and fit use the free trial only once. Label fit register separate Label account to manage plenty artist. Extra account wey person create to repeat trial, dodge suspension or waka around plan limit, dem go close am together with the original account.

When you create account and accept this Terms, you agree say Spilix fit send email about Spilix product, feature, tip and offer ("marketing email") go your account email. You fit stop to dey receive dem anytime through the unsubscribe link wey dey for every such email or for your account settings; if you opt out, e no go affect the service. Email about your account, release, payment, security and legal notice (including notice of change to this Terms under Section 15) na part of the service and dem go continue to send am.

3. Plans, Pricing and Billing

Spilix dey offer annual paid plan (Artist Starter, Artist Pro, Label Starter, Label Pro, Label Enterprise). Dem dey publish price and feature for the Pricing page and e fit change with 30 days prior notice.

Pricing policy: dem dey list all the price publicly for US dollar (USD) for the Pricing page and dem go show am again for your dashboard before you confirm purchase. The price wey dem list no include value-added tax, sales tax or similar tax wey apply for your country; na the Payment Partner (wey we define below) — the Merchant of Record wey dey process the transaction — dey calculate any such tax and show am in full for the checkout page before you confirm, and the total wey you confirm na the final amount wey dem go charge. The 10% distribution fee on royalty and the commission for each add-on dey set out for Section 6 and 7. Apart from the fee wey dem publish, Spilix no dey charge any hidden fee. When price change, the new price go only apply to the next billing period after the 30-day notice; period wey dem don pay for already, dem no go adjust am.

Payment policy: na third-party Merchant of Record (the "Payment Partner") dey process payment: Link, wey Stripe dey operate, where the checkout page show "Sold through Link", or Dodo Payments for purchase wey you make through im checkout. The receipt for each purchase dey name the Payment Partner wey process am. Dem dey charge plan fee upfront for the full 12-month period through international credit/debit card, digital wallet or local payment method wey the Payment Partner support for your country; Spilix no dey accept cash or direct bank transfer. You dey enter card details directly for the Payment Partner secure checkout page and dem no dey ever store am for Spilix system. Subscription dey renew automatically for the end of each period at the plan then-current price unless you off auto-renewal before the renewal date (Section 8). If renewal payment fail, dem go mark the account as past due and the Payment Partner go try the charge again; if e still fail, the subscription go expire and dem go handle your catalog as Section 8 describe. Every successful payment dey come with electronic receipt and invoice from the Payment Partner, as the Merchant of Record, wey dem send go your account email and wey dey available for the Billing page.

Because Spilix na digital service wey dem dey deliver fully online, no shipping, delivery or handling charge dey, and no cost dey apart from the plan price, tax wey apply (if any) and the fee wey dem state for up. Spilix no dey run points, reward or cash-back programme; any discount code dey apply only to the billing period wey dem state when dem issue the code, e no get cash value and you no fit transfer am. Where refund dey due — billing error under the Refund Policy, or pro-rata refund under Section 11 — dem go return am to the original payment method through the Payment Partner at no cost to you; Spilix no dey refund for cash or to a different payment method.

7-day free trial no need credit card. During the trial you fit explore the dashboard and prepare release as draft; to submit release for distribution need paid plan. After 7 days, you must upgrade to paid plan to distribute; if not, your account go still dey accessible but e no fit submit release.

You fit upgrade to a higher-priced plan anytime from your dashboard. Dem dey apply upgrade to your existing subscription and e dey take effect immediately: dem go charge you the annual price of the new plan minus credit for the part of your current plan wey you never use (the Payment Partner go calculate am pro rata for the time of the upgrade), new 12-month billing period go start for the date of the upgrade, and the subscription go then renew at the new plan price. Any discount or promotional code wey dem apply to your previous plan no go carry over to the upgraded plan. Upgrade charge na final and, like all fee, dem no dey refund am.

To downgrade to a lower-priced plan no dey available, whether during or at the end of billing period, or when you dey subscribe again after dem don cancel subscription or e don expire: a new subscription must be the highest-priced plan wey you don pay for before or one wey cost pass am. If you upgrade from Artist plan to Label plan, e go turn your account into label account, wey no fit return to Artist plan. The only other option apart from keeping your current plan na to cancel your subscription as Section 8 describe.

4. Your Content

You dey keep all the intellectual property right for the content wey you upload go Spilix — including master recording, composition, cover art, lyrics, metadata, and related information ("Content").

You dey warrant say you own or get the right to grant distribution right for all the Content wey you upload, and say the distribution no dey infringe any third-party copyright, trademark, or other right.

For cover song, you must subscribe to the Cover Song License add-on or get your own mechanical license before you release. Spilix no responsible if you release cover without valid licensing.

Automated copyright check: to protect right holder and meet DSP requirement, Spilix fit generate audio fingerprint of every recording wey you upload come match am against the music recognition database of ACRCloud and similar tool, so as to detect content wey match recording wey another person don register already. When you upload Content, you dey permit Spilix and im audio recognition provider to process the recording for this purpose. If dem find match, dem fit hold the release; Spilix go notify you for the dashboard and by email, and you fit provide proof of ownership or licence under the process for Section 19. The automated matching result na aid only and e no dey replace your warranty for the paragraph wey dey up.

AI-generated content: you fit distribute Content wey dem create with AI tool provided say you hold full right for all that Content under the terms of the tool wey you use; the Content no dey imitate the voice, name, stage name or likeness of a real artist without that person written permission; and you dey declare am truthfully when Spilix or DSP ask. Plenty DSP get their own policy on AI content; if DSP reject, label, deprioritise or remove such content, e dey outside Spilix control and e no be ground for refund.

Any third-party claim wey come out of your Content na your responsibility, and you dey indemnify Spilix for am under Section 20.

5. License to Spilix

When you upload Content, you dey grant Spilix non-exclusive, royalty-free, sublicensable license to DSP and partner, for as long as your account dey active, to: (a) reproduce, encode, format and convert Content according to each DSP spec; (b) distribute Content to the store wey you select; (c) display metadata and cover art for Spilix and the store; (d) create excerpt, preview and public smart link / pre-save page for your release for spilix.co; (e) generate audio fingerprint for copyright check (Section 4) and, if you buy Content ID, register the recording with the relevant platform.

This licence go continue even after dem close your account, to the extent wey e need to: (a) allow DSP complete takedown of the Content on their own schedule; (b) allow Spilix collect, reconcile and pay out royalty wey you earn before takedown, including late DSP report; (c) keep the Content ID claim and publishing registration wey you pay for in place until the end of the paid term, unless you ask for early termination; (d) retain copy for legal, accounting and dispute-resolution obligation.

Spilix no dey own your Content, no dey claim your royalty, and no dey sell your Content to third party.

6. Royalties and Payouts

For each reporting period, the royalty wey Spilix collect from DSP for your behalf, dem dey convert am to USD at the exchange rate wey the DSP or Spilix bank apply for the time wey Spilix actually receive the money (Spilix no dey add any margin on conversion), dem reduce am by any withholding or other tax wey dem deduct at source, and then dem reduce am by 10% Spilix distribution fee. That fee dey cover delivering your catalog to the store and running the reporting and payout operation. The amount wey remain, dem dey credit am to your Spilix Wallet in full — Spilix no dey take any further percentage and no per-release charge.

Example: if dem collect $100 for your catalog for one period and no withholding tax apply, the 10% distribution fee na $10 and dem go credit $90 to your Spilix Wallet.

You fit withdraw through SWIFT bank transfer once the available balance for your Spilix Wallet reach $100. Withdrawal request wey dey below that minimum, you no fit submit am; the balance go stay for your Wallet and carry over to the next month. Spilix dey process valid withdrawal request and dey instruct the SWIFT transfer within 30 business days after e receive am; the time wey the bank go take to credit your account dey outside Spilix control. Dem dey send payout to the bank account wey you register for your dashboard; bank and transfer fee, including any intermediary bank charge, dem dey deduct am from the payout amount, and na you responsible for the accuracy of the bank details wey you provide. Balance wey dey below the minimum na still your own and e go stay for your Wallet forever, including after your subscription expire or dem close your account; you fit withdraw am once the balance reach the minimum (for example after you resubscribe, or when late DSP report enter) — if dem close the account, contact support@spilix.co. Spilix no dey pay out below the minimum and no dey pay interest on Wallet balance.

Dem dey credit royalty based on each DSP report and the DSP fit adjust am later; Spilix dey pass on any such adjustment under Section 21. Na you responsible for tax on your royalty income under Section 22. Royalty statement dey available for your dashboard; if you believe say the amount wey dem credit no correct, notify support@spilix.co within 12 months of the credit — after that period, dem go take the statement as accepted, but this no go affect adjustment wey Spilix pass on under Section 21.

For the Content ID add-on, revenue wey dem collect through Content ID claim for your behalf no dey subject to the 10% distribution fee for up; instead, Spilix dey take 20% commission on that revenue, and the remaining 80%, dem dey credit am to your Spilix Wallet with your monthly payout. For the Publishing Admin add-on, Spilix dey take 15% commission on the publishing royalty wey dem collect. For Cash Advance, dem dey agree the specific recoup terms separately for the time of offer.

7. Add-on Services

Add-on (Content ID, Cover Song License, Pre-save Unlimited, Fast Release, Publishing Admin) na optional service wey dem dey bill separately. Add-on fee no dey refundable once dem activate am, except for the case wey dem set out for Section 8.

Dem dey sell Content ID as single bundle wey cover YouTube, TikTok, Meta, and SoundCloud together, priced per release per year as dem list am for the Pricing page — dem dey activate am per release, no be say dem dey sell am per individual platform. Pre-save Unlimited and Publishing Admin na account-wide, dem dey bill am annually. Dem dey bill Cover Song License per track and e dey run for 12 months. Annual add-on dey renew automatically for the end of each period under Section 3 unless you off renewal for that add-on for the dashboard (Services, on the add-on detail page) before the renewal date. Dem dey bill Fast Release per release and e no dey refundable once the release don go live.

Content ID na only for recording wey you hold exclusive worldwide right. You no fit activate Content ID for recording wey get beat, sample, library sound or any other element wey dem license non-exclusively, wey dey public domain, or wey another person also get right to distribute. False claim against third party na breach of this Terms; any claim, cost and platform measure wey come out of am na your own to bear under Section 20. Spilix fit release claim and deactivate Content ID for an infringing release without refund.

Add-on wey dem launch later: Spilix fit add new add-on or optional service as time dey go (for example Dolby Atmos distribution, music video distribution, or other format, distribution channel and service) without say e amend this Terms. For each such service, the price, billing unit (per release, per account or per period), duration, scope, technical requirement and condition, dem dey publish am for the Pricing page, for the Help Center (spilix.co/help) or on the purchase screen for the dashboard at the time wey you buy, and e dey form part of this Terms. Unless the description of that service talk otherwise, every add-on — existing one or wey dem launch later — dey follow the general rule of this Terms: dem dey charge am upfront through the Payment Partner (Section 3), dem dey activate am once payment succeed (Section 17), e no dey refundable (Section 8 and the Refund Policy), e dey available only while your subscription dey active, and e dey subject to the support and complaint process for Section 19. Add-on wey you don buy already go continue until the end of the paid term even if Spilix stop to dey sell am to new customer.

8. Cancellation and Refunds

Your plan dey renew automatically for the end of each 12-month period by default. You fit cancel anytime from the dashboard (Billing page): to cancel no dey stop the service immediately — your plan go stay active until the end of the paid period and dem just no go charge am for the next renewal.

All fee no dey refundable. Subscription fee, upgrade charge, renewal charge and add-on fee, dem no dey refund am in whole or in part, including for the time wey you never use after cancellation, except to correct billing error, for the pro-rata case wey dem describe for Section 11 (Spilix stop the service or terminate your account wey no be your fault), or where mandatory law require otherwise. See the Refund Policy for details.

Dem dey distribute your release only while your subscription dey active. When your paid period end without renewal, or dem close your account, Spilix dey submit takedown request for your whole catalog to all the DSP and dem go remove your release from the store (the timing dey vary by store). Royalty wey you earn before takedown na still your own and dem go pay am out as normal. If you resubscribe later, you fit redeliver your release.

9. Prohibited Conduct

You no fit: (a) upload Content wey dey infringe copyright, trademark, or third-party right; (b) upload malicious, fraudulent, violent, hateful, or unlawful content; (c) use stream farming, bot, pay-per-stream playlist, or any method to artificially inflate stream/royalty — including when na third party wey you hire dey do am; (d) reverse-engineer, scrape, or disrupt the Spilix service; (e) impersonate artist, label or other person, or use name, stage name or image wey fit confuse with real artist; (f) provide misleading metadata — fake featured artist, wrong performer, writer, genre, language or release year, or deliberately split or merge release to waka around plan limit; (g) upload recording wey get unlicensed sample, beat, vocal or other element; (h) distribute the same recording to the same store through Spilix and another distributor at the same time, or distribute recording wey im right dey in dispute; (i) create plenty account to repeat trial or dodge suspension (Section 2).

Violation fit result in immediate takedown, account suspension, royalty wey dem withhold under Section 11 and 21, and legal action. DSP fit impose fine, deduct royalty or remove a distributor whole catalog for fake stream and content fraud; any fine, clawback and cost wey Spilix incur because of your conduct, dem dey handle am under Section 20 and 21.

10. Spilix Intellectual Property

All software, UI, branding, logo, code, aggregated analytics data, and documentation na HYPERPULSE GROUP LTD own am and intellectual property law dey protect dem.

You no fit copy, modify, distribute, or create derivative work from any part of Spilix without written consent.

11. Termination

Spilix reserve the right to suspend or terminate your account if you violate the Terms, if dem detect fraud, or as the law require.

When dem terminate account for cause, Spilix dey apply strict measure: all the royalty wey dem never pay and the account Spilix Wallet balance, dem dey withhold am, to the extent wey law allow, to set off damage to Spilix and third party, DSP fine and clawback, investigation and handling cost, and harm to Spilix standing with im distribution partner (Section 21). Royalty wey artificial stream or infringing content generate, dem no dey ever pay am out. For termination wey no be because of violation, dem dey pay royalty in full.

When termination dey take effect: if you cancel under Section 8, the contract go end at the end of the paid period; if Spilix terminate for cause or on the order of competent authority, the contract go end when dem send the notice go your account email, and fee wey you don pay already, dem no go refund am. If Spilix stop the service or terminate your account wey no be your fault, Spilix go give at least 30 days notice so you fit withdraw royalty and save your data; for this case Spilix go refund, through the Payment Partner to your original payment method, the part of your plan fee and of any annual add-on fee (Content ID, Pre-save Unlimited, Publishing Admin) wey you never use, calculated pro rata from the termination date; Fast Release wey you don use already and Cover Song License (dem don already get the licence from the licensing body for the whole period), dem no dey refund am. Every termination notice dey state the reason; you fit respond or complain under Section 19 within 14 days after you receive am, and Spilix go reply within the timeline for Section 19. After termination, dem dey handle your catalog under Section 8 and your personal data under the Privacy Policy.

12. Disclaimer of Warranties

Dem dey provide the Spilix service "as-is" and "as-available" without express or implied warranty of any kind. Spilix no dey warrant say the service go dey without interruption, go dey free of error, or go meet your specific requirement.

Spilix no dey guarantee any specific stream, royalty revenue, or marketing outcome from music distribution.

13. Limitation of Liability

To the maximum extent wey law allow, Spilix and im affiliate no dey liable for any indirect, incidental, special, or consequential damage wey come out of how person dey use the service.

The total liability wey Spilix get for any claim no go pass the total fee wey you pay Spilix for the past 12 months. This cap no dey apply to Spilix obligation to pay out royalty wey dem don credit to your Spilix Wallet already.

Nothing for this Section dey exclude or limit liability wey dem no fit exclude under applicable law, including liability for wilful misconduct.

14. Governing Law and Disputes

Na the laws of England and Wales dey govern this Terms, where dem register HYPERPULSE GROUP LTD, the company wey dey run Spilix. Dem go resolve dispute first through good-faith negotiation; if that one no work, through arbitration under the LCIA Arbitration Rules, with im seat for London, United Kingdom, wey dem go conduct for English. The arbitral award na final and binding on the two party. Nothing for this Section dey take away from you the protection of mandatory consumer-protection rule of the country where you dey live, or the right to bring claim before the court of that country where those rule grant am; and either party fit seek urgent injunctive relief before competent court to protect intellectual property or confidential information.

Dem draft this Terms for English. Translation na for convenience only; if any inconsistency dey, na the English version go rule.

15. Changes to Terms

Spilix fit update this Terms as time dey go. We go notify you by email (to the address wey dey your account) and by in-app notification at least 30 days before an updated version take effect, with summary of wetin change, and — if you never accept am by that time — again by email on the day wey e take effect. Where law, court or regulatory order require a change, or to address security or legal risk, the notice period fit short pass; the notice go talk am. Update to the Privacy Policy, Cookie Policy and Refund Policy, dem dey announce am through the same channel, on the terms wey dem state for each of those policy.

Each version of the Terms carry version date and effective date. When dem publish new version, dem go ask you to accept am for your dashboard. Your acceptance go take effect immediately, and dem go generate new Agreement Record wey go supersede and replace the previous one from that moment. Earlier Agreement Record go remain for file for reference only.

Until the new version take effect, dem go remind you for each sign-in and you fit continue to use the dashboard under the version wey you last accept. From the effective date, if you never accept the new version you no fit use the dashboard until you accept am: for sign-in dem go ask you to accept am or sign out. The version wey you last accept go continue to govern your catalog and royalty until the end of the paid period of your existing plan and add-on; your catalog go stay for the store and dem go dey still credit royalty. If you no wan accept, you fit ask Spilix for support@spilix.co to off renewal of your plan and of each add-on, pay out your Wallet balance under Section 6, off marketing email, provide copy of your data, or close your account. No other action wey you take dey count as acceptance.

Spilix no dey charge plan or add-on renewal while you never accept the version wey dey in force: if renewal date reach and you never accept, that plan or add-on go expire and dem go handle your catalog under Section 8. You fit accept anytime to resume full use and renewal.

16. Geographic Availability

Spilix dey available to artist and label for every country, except where applicable sanctions or export-control law forbid am to provide the service (a "restricted territory"). The payment method wey dem dey offer depend on wetin the Payment Partner support for your country. The list of restricted territory fit change at our discretion as the law or our footprint dey change.

When you register or make payment, you dey confirm say you no dey for, and you no dey use payment method wey dem issue for, a restricted territory. To use VPN, proxy, false billing address, or any other method to misrepresent your location so as to access restricted service na material breach of this Terms.

Spilix no dey liable for any legal or financial consequence wey you incur from dodging this restriction. Where dem detect such dodging, Spilix fit suspend or terminate the account and apply the strict measure for Section 11 — withholding all the royalty and the Spilix Wallet balance of the account to the extent wey law allow — on top any other remedy wey dey available under this Terms.

17. How the Service Is Delivered

Dem dey deliver Spilix fully online through the spilix.co website and dashboard; no physical goods dey ship. Once payment succeed, your plan and any add-on go activate for your account immediately.

To distribute release, you dey upload the recording, cover art and metadata for the dashboard, choose the store and release date (at least 14 days from submission unless you use Fast Release). Spilix dey check the release against each DSP technical and content standard and then deliver am to the store wey you select — on average within 24 hours of approval. When release go actually show on each store, na that store dey decide am and e dey outside Spilix control. The status of each step (processing, approved, delivered, live, or rejected with reason), dem dey show am for the dashboard and send am by email.

Spilix fit reject or request change to release wey no meet audio, artwork or metadata requirement, or wey breach Section 4 or 9; for that case dem go tell you why and you fit fix am come resubmit at no extra charge. Dem dey reconcile royalty and credit am to your Spilix Wallet on monthly cycle as Spilix dey receive report from the DSP (on each DSP own reporting schedule), and dem dey pay am out as Section 6 describe.

Service duration: each plan dey run for 12 months from the date of payment (or upgrade) and e dey renew under Section 3. Content ID dey run for 12 months per release wey you activate; Pre-save Unlimited dey run for 12 months across the whole account; Fast Release dey apply to the specific release wey dem buy am for; Cover Song License dey run for 12 months per track wey you activate and e dey renew under Section 7; Publishing Admin dey continue for as long as you keep the service under Section 7. Compatible device: you dey use the service through current web browser (Chrome, Safari, Firefox or Edge) on computer, tablet or phone wey get internet connection; you no need install any software. You fit sign in on any number of your own device, but the account na personal to you and you no fit share am. File requirement: audio for WAV or FLAC at 44.1 kHz or higher; square JPEG/PNG cover art wey be at least 3000×3000 px; the full requirement dey show for the dashboard and for the Help Center (spilix.co/help). Dem dey publish full description of the feature of each plan for the Pricing page.

18. Conditions and Restrictions on Providing the Service

Spilix dey provide the service only when all of these dey met: (a) you don reach at least 18 years old (Section 2); (b) you own or hold all the necessary right for every piece of Content wey you upload, including valid mechanical licence for cover song (Section 4); (c) your account get active subscription (Section 3 and 8) — during the free trial na only the dashboard and draft release dey available; (d) you no dey based for, and you no dey use payment method wey dem issue for, a restricted region under Section 16; (e) the account, payment and banking details wey you provide correct and, where dem request am, dem verify am.

Spilix no dey distribute content wey breach Section 9 (copyright infringement, unlawful content, stream farming and other fraud), content wey no pass a DSP technical standard, or content wey DSP decline under im own policy. Whether dem go finally accept release or show am on store, na each DSP dey decide am; Spilix no dey guarantee say every store go accept every release. Certain service (Content ID, Publishing Admin, Cash Advance, YouTube Official Artist Channel), dem dey provide am only where you meet the specific eligibility requirement of that service and of the partner platform, as dem state am for the relevant service page.

Spilix fit temporarily suspend the service for system maintenance, at the request of competent authority, or where dem detect sign of fraud, and fit suspend or terminate account under Section 11. The service no be for consumer wey dey buy am for purpose wey no be to distribute and commercialise music.

Hours of service: the website and dashboard dey available 24/7. Dem dey announce planned maintenance ahead for the dashboard and normally dem dey do am outside peak hour; dem dey resolve unplanned outage as quick as possible and e no dey affect release or royalty wey dem don record already. Dem dey handle email support on business day (Monday to Friday, excluding public holiday). Quantity limit: each account fit hold only one active subscription at a time and each payment dey cover one 12-month period; each person fit hold only one Artist account (Section 2); the number of artist, release and team member wey dey inside each plan, dem state am for the Pricing page; dem dey buy Fast Release separately for each release and Cover Song License for each track, with no quantity limit.

19. Handling Feedback, Requests and Complaints

You fit send feedback, request or complaint about the service through these channel: support@spilix.co for general account, release and distribution matter; billing@spilix.co for payment, invoice and billing error; privacy@spilix.co for personal-data request; legal@spilix.co for copyright complaint, takedown request and other legal matter. Abeg write from your registered account email come include enough detail to verify the matter (account name, release ID, transaction reference, description of the issue and any evidence).

Process: Spilix dey acknowledge receipt within 2 business day; e dey investigate, contact you if dem need more information, and notify you of the outcome within 15 business day after e receive complete information. For complex case wey need coordination with DSP, payment provider or other third party, the timeline fit extend but no go pass 30 business day, and dem go dey inform you of the progress. Dem dey prioritise copyright complaint: dem fit temporarily take down the disputed content while dem dey verify am, and dem go notify the party wey dem complain about come give am the chance to respond.

If you no gree with the outcome, you fit request review when you reply the outcome email; Spilix management go review the request within 10 business day. If dem no reach agreement, dem go resolve the dispute under Section 14. Nothing for this section dey limit your right to complain to competent state authority, including the consumer-protection authority of the country where you dey live and the data-protection authority wey dem name for the Privacy Policy.

Support tool and expected timeline by type of issue: on top the email channel for up, the Help Center for spilix.co/help dey provide self-service guidance, and the status of release, transaction and payout, dem dey update am directly for the dashboard and for the in-app Inbox. Expected resolution time, counting from when dem receive complete information: payment, invoice and billing-error issue — 5 business day (dem dey process refund under the Refund Policy); release, distribution and payout issue — 10 business day; copyright complaint and takedown request — initial verification within 3 business day and decision within 15 business day; personal-data request — the timeline for the Privacy Policy; all other matter — 15 business day.

20. Indemnification

You agree to indemnify, defend and hold harmless Spilix, HYPERPULSE GROUP LTD, im affiliate, staff and partner (including DSP and payment provider) from and against all the claim, demand, loss, liability, fine, cost and reasonable legal fee wey third party bring wey come out of or relate to: (a) the Content wey you upload or distribute, including allegation of infringement of copyright, related right, trademark, publicity or privacy right, or missing licence for cover, sample or beat; (b) your breach of this Terms, especially the commitment for Section 4, 7 and 9; (c) dispute between you and artist, writer, collaborator, label or other distributor; (d) the conduct of sub-user or anybody else wey dey use your account; (e) your breach of law or of a DSP policy.

Spilix go notify you of the claim and e fit himself respond, negotiate or take down the content wey concern to limit the damage. You no fit settle any claim for Spilix behalf without Spilix prior written consent. The obligation for this Section go continue even after dem close your account.

21. Royalty Adjustments, Clawbacks and Set-off

Dem dey credit royalty based on DSP report and the DSP fit adjust am later — for correction to the figure wey dem report, stream wey dem find say na artificial or fraudulent, refund to listener, copyright claim, or change in tax or exchange rate. Spilix dey pass every such adjustment through to your account: the adjusted amount, fine wey DSP impose on Spilix because of your Content or conduct (for example per-track penalty for fake stream wey dem flag), chargeback fee, and any amount wey Spilix pay for your behalf under Section 20, dem dey deduct am from your Spilix Wallet, including from the royalty of other release and period.

If the balance no reach, the Wallet go go negative: all the royalty wey dem credit after, dem dey apply am to the shortfall first, dem no dey make any payout until the balance turn positive again, and Spilix fit require you to pay the shortfall wey remain within 30 days of notice. Where sign of fraud dey, Spilix fit hold the royalty of the release wey concern for up to 180 days dey wait the DSP conclusion before e pay out or set off; where dem terminate the account for cause, the measure for Section 11 go apply. Spilix dey notify you by email and for the dashboard each time wey dem do set-off, with the reason and the amount.

Chargeback: if you dispute payment with your bank or card issuer instead of to contact billing@spilix.co under the Refund Policy, Spilix fit suspend the account and take down the catalog until dem resolve the dispute. If the chargeback no get basis, the chargeback fee and the amount wey dem claw back, dem dey deduct am under the paragraph for up, and Spilix fit refuse to provide the service to you for future.

22. Taxes

Na you alone responsible to declare and pay all the tax wey apply to royalty and other amount wey you receive from Spilix for your country of residence; Spilix no dey give tax advice. Where law or DSP require am, Spilix fit ask you for tax identification number, declaration or proof of tax residence (for example W-8BEN / W-8BEN-E for US-sourced income) and fit hold payout until e receive am. Withholding tax wey DSP or Spilix suppose deduct, dem dey deduct am before dem credit and Spilix no dey refund am. Tax on plan and add-on fee, dem dey handle am under Section 3.

23. Label Accounts, Artists and Sub-users

If you use Label account or you dey distribute other artist content, you dey represent say you get valid written agreement with each artist, writer and contributor wey allow you to distribute their Content, collect royalty and provide their personal data to Spilix (Privacy Policy, Section 1). Spilix get contractual relationship only with the account owner: dem dey credit all the royalty to the account Wallet and pay am to the account owner. To split and pay your artist and collaborator na your own full responsibility; Spilix no dey act as intermediary, no dey hold money for their behalf and no dey take part for dispute between you and dem, except where competent authority require am.

Sub-user: the account owner na fully responsible for the conduct of every sub-user wey dem authorise, as if na their own, including conduct wey happen before dem revoke access. The account owner must revoke access once team member comot and no fit share login credential.

If artist for your catalog ask Spilix to remove content come provide evidence of their right, Spilix dey treat am as copyright complaint under Section 19 and fit take the content down while you and the artist dey resolve the matter between una.

24. General Provisions

Force majeure: Spilix no dey liable for delay or failure to perform wey event wey dey beyond im reasonable control cause — natural disaster, epidemic, war, strike, outage for DSP, infrastructure provider, payment provider or bank, power or Internet failure, change for law or order of competent authority — for as long as the event last.

Assignment: you no fit transfer your account, or your right and obligation under this Terms, to anybody else without Spilix written consent. Spilix fit assign this Terms to affiliate or successor for merger, acquisition or sale of asset, and go notify you.

Notice: Spilix dey send notice to the email wey dem register on your account and/or dey show am for the dashboard; dem dey take notice as received when dem send the email to that address. Na you responsible to keep your account email working and up to date. Notice to Spilix dey use the address for Section 19.

Entire agreement and severability: this Terms, together with the policy wey dem refer to, na the entire agreement between you and Spilix about the service and e dey replace all the earlier communication. If competent authority hold one provision as invalid or unenforceable, dem go apply am to the fullest extent wey dem allow and the provision wey remain go stay in force. If Spilix fail or delay to exercise a right, e no be waiver of that right.

Survival: Section 4, 5 (to the extent wey dem state there), 6, 10, 11, 12, 13, 14, 20, 21, 22, 23 and this Section go continue even after dem close your account or terminate this Terms.

25. Contact

For question about this Terms, abeg contact legal@spilix.co.

Na HYPERPULSE GROUP LTD dey run Spilix, a private limited company wey dem register for England and Wales. Company number: 17573941. Registered office: 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom. Email: support@spilix.co.