Refund Policy

How cancellation, plan upgrade and add-on charge dey work on Spilix, and why fee no dey refundable.

1. All fees are non-refundable

All payment wey you make to Spilix na final and e no dey refundable. This dey apply to subscription fee (Artist and Label plan), renewal charge, add-on fee and any other one-time charge, whether you use the service or not during the period wey you pay for. Spilix no dey issue pro-rata or partial refund for the time wey you no use, cancellation for the middle of the term, or change of mind. When you upgrade to a higher-priced plan, dem dey apply the part of your current plan wey you never use as credit against the upgrade charge for the moment of the upgrade; dem no dey ever pay out that credit as refund, and the upgrade charge himself na final. The two exception na billing error (Section 5) and the case where Spilix stop the service or terminate your account wey no be your fault, where dem dey refund the part of your plan and annual add-on fee (apart from Cover Song License) wey you never use pro rata (Terms of Service, Section 11).

When you buy plan or add-on you dey request say the service go start immediately and, to the extent wey applicable law allow, you dey acknowledge say you waive any statutory right of withdrawal or cooling-off period once the service don start.

2. Cancellation and auto-renewal

You fit cancel auto-renewal anytime from the Billing page of your dashboard. Your plan go stay active until the end of the paid period and dem no go renew am after that. To avoid renewal charge, cancel before the renewal date; renewal charge wey dem don process already, dem no dey refund am.

Plan change: you fit upgrade to a higher-priced plan anytime (see Section 3 of the Terms of Service). To downgrade to a lower-priced plan no dey available. The only other option apart from keeping your current plan na to cancel auto-renewal as we describe for up; once the paid period end you fit subscribe again to the highest-priced plan wey you don pay for before or one wey cost pass am, and dem go take down your catalog for between as Section 4 describe.

3. Add-on services

Add-on — Content ID, Cover Song License, Pre-save Unlimited, Fast Release, Publishing Admin and any other optional service wey Spilix dey list on the Pricing page or for the dashboard from time to time (for example new format or distribution channel like Dolby Atmos or music video) — dem dey bill am separately from your subscription and e no dey refundable once you buy am. Annual add-on (Content ID, Cover Song License, Pre-save Unlimited, Publishing Admin) dey renew automatically for the end of each period and the renewal charge too no dey refundable; you fit off renewal for each add-on for the dashboard (Services, on the add-on detail page) before the renewal date and e go stay active until the end of the paid period. This rule dey apply to every add-on wey dem launch later, unless the description of that add-on state different condition for the time of purchase. Content ID and Publishing Admin dey start work immediately once dem activate am, and Fast Release no dey refundable once the release don go live.

4. What happens to your catalog

Dem dey distribute your release only while your subscription dey active. To cancel auto-renew no dey take down anything immediately: your catalog go stay live until the end of the period wey you pay for. When that period end without renewal, or when dem close your account, Spilix dey send takedown request for all your release to the DSP and dem go remove dem from the store (usually within few days, depending on the store). Royalty wey you earn before takedown na still your own and you fit withdraw am from the Revenue page. If you resubscribe later, you fit redeliver your release.

5. Billing errors

Apart from the pro-rata case for Section 11 of the Terms of Service, the only exception to this policy na genuine billing error — for example duplicate charge, charge after you cancel auto-renewal before the renewal date, amount wey no match the published price, or upgrade charge wey different from the amount wey dem show you before you confirm the upgrade. Email billing@spilix.co within 60 days of the charge with your account email and the transaction details; error wey dem confirm, dem dey correct am to your original payment method through the Payment Partner, usually within 5–10 business day after confirmation.

Abeg contact Spilix before you dispute charge with your bank: chargeback on a correct charge, dem dey handle am under Section 21 of the Terms of Service (account suspension, catalog takedown, deduction of the chargeback fee). Correction and refund dey free of charge to you; Spilix dey bear any refund processing fee wey the payment provider charge. Difference wey exchange rate or foreign-currency fee wey your card issuer apply cause, e dey outside Spilix control.

Purchase wey Link process dey also subject to Link buyer support; refund wey Link give under im own policy na final and e no dey change this Terms.

Nothing for this policy dey limit any right wey you get under mandatory consumer-protection law for your country wey agreement no fit exclude.

6. Contact

Question about charge: billing@spilix.co. General support: support@spilix.co.

Na HYPERPULSE GROUP LTD dey run Spilix, a private limited company wey dem register for England and Wales. Company number: 17573941. Registered office: 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom. Email: support@spilix.co.