Account & support: music distribution help

Profile, cancellation and getting help. How I go change my account details? Wetin go happen to my music if I cancel? Plenty people fit share one account? How I go contact support? How sub-account different from separate account? I dey manage 50 artist. Which label plan? Multiple label (parent / sub-label) dey supported?

• How I go change my account details? — Open Profile to update your name, username and email. If you change your email e go send confirmation link go the new address — the old one dey active until you confirm.
• Wetin go happen to my music if I cancel? — If you stop to renew, dem go take your release down from all store when your paid period end. Royalty wey you earn before takedown still be your own and you fit withdraw am from the Revenue page. Subscribe again later and you fit redeliver your catalog.
• Plenty people fit share one account? — Account na for one owner with one login — anybody wey get the password fit change payout details, so never share your credentials. If your team need access, the Label Enterprise plan get staff sub-account: invite team member from the Team page, each with their own login and permission.
• How I go contact support? — Email us direct for support@spilix.co and our team go get back to you.
• How sub-account different from separate account? — Sub-account (Label Enterprise) na staff login inside your label account: A&R, marketing or finance team member go get their own credentials and role-based permission (view-only, edit, full), and you fit restrict each one to specific label imprint. Sub-account na for your team, no be for artist — artist no dey log in; na the label owner dey manage their release and royalty.
• I dey manage 50 artist. Which label plan? — Label Pro $149/year for 30 artist (~$4.97/artist) or Label Enterprise $299/year for unlimited + priority support + bulk upload.
• Multiple label (parent / sub-label) dey supported? — No. Spilix no get parent / sub-label hierarchy. One label account dey manage all im artist and imprint (label name) direct; for Label Enterprise you fit add staff sub-account come restrict each one to specific imprint — na so you go organize sub-label inside one single account.